FAQ

Answers to common questions about our cat food products, ordering, shipping, and pet nutrition. Find helpful information to support your feline companion's health and wellness.

Your questions, our answers

we've compiled all the most asked questions, but when in doubt, feel free to simply reach out to our 24/7 available support!

Yes, we ship all over the world. Shipping costs are free above €40 or $45

It depends on where you are. Most orders arrive in 3-7 business days. You'll receive tracking as
soon as your order ships.

Our bags are made from premium vegan or genuine leather - soft, and built to last.

N/A
Yes! You can return within 30 days if the item is unused and in original condition. Email us at
thejdtgroupinc@gmail.com.


After you have ordered from our online shop, you will receive an order confirmation by email. If you
have not received this within an hour of placing your order, there could be one of the following
reasons:
• Did the email end up in the SPAM folder of your email account?
• Maybe you entered the wrong email address?
If none of the described cases apply, please contact our support (support@voviabags.com), it may
be that the order was not completed successfully.

As soon as your order has been packed and is ready to be shipped, you will receive a confirmation
by email, For shipments sent with DHL, a tracking number is available.
If your shipment has not arrived within 10 working days of dispatch (after receiving the shipping
confirmation by email), please contact our customer support (support@voviabags.com), we will be
happy to help you